BCS exceeded the expectations of a prominent restaurant’s owner, after he called us to report four of his guests had erroneous charges on their credit card statements. We asked him to call a staff meeting so we could conduct fraud prevention training and possibly observe a potential server/suspect. We told everyone they were under investigation for fraud, and we’d involved the Secret Service.

We contacted each business where the alleged fraud occurred and subpoenaed video records to identify the server conducting the transactions. Once we matched those up with the time and date of the transactions from the restaurant guests’ statements, we had our suspect.

We staged a banquet and had the server/suspect come in to set it up. When he arrived, the Secret Service and BANCard Solutions were there, and he was arrested for skimming credit cards using a pager-like device.

The server subsequently gave up the name of the person who gave him the skimming device, and she was also arrested. Both of them are serving jail sentences for credit card fraud.

Would your credit card processor have responded like we did…or simply suggest you contact the police?